1. Who we are

MDP Physio (Mobile Disability Physio Pty Ltd)
ABN: 61 158 737 197
Address: Suite 27/477 Warrigal Rd, Moorabbin VIC 3189
Website: mdpphysio.com.au
Email: admin@mobiledisabilityphysio.com.au
Phone: 03 9512 1246

2. What this policy covers

How we collect, use, store and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

3. Information we collect

• Contact details you provide (name, email, phone, suburb/address) and your enquiry or booking details.
• Messages sent via our website form (delivered by email to admin@mobiledisabilityphysio.com.au).
• Optional information you choose to provide to help us deliver services, which may include health information relevant to your care.
• Basic website analytics and cookies for functionality and improvement. You can control cookies via your browser settings.

4. How we collect it

• Directly from you via our contact/booking form, email, or phone.
• Automatically via our website (cookies/analytics).

5. Why we use it

• Respond to enquiries and provide physiotherapy services.
• Manage bookings, appointments, and customer support.
• Operate, maintain, and improve our website and services.

We do not use your information for unrelated purposes without consent.

6. Retention

We will only retain your contact details to assist with providing services. We keep them only as long as necessary for these purposes or as required by law, and then securely delete or de‑identify them.

7. Disclosure

We do not share your personal information with third parties, except where you ask us to or consent to it, it is necessary for service delivery that you approve, or we are legally required or permitted to do so. We do not sell personal information.

8. Overseas storage and providers

Our contact form sends messages to our business email. If any cloud, email, hosting, backup, or analytics services store data outside Australia, we take reasonable steps to ensure appropriate safeguards. On request, we can tell you if your information is stored overseas and where.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including access controls and secure systems. No method is 100% secure.

10. Access and correction

You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date. Contact us using the details above. We may need to verify your identity and will advise you of any applicable administration fees in advance.

11. Your choices

• Opt out of non‑essential communications at any time.
• Choose not to provide certain information (this may limit our ability to provide services).
• Manage cookies in your browser settings.

12. Children

Our services are generally provided to adults and guardians. If we collect a child’s information, it is with consent of a parent/guardian and only as necessary to provide services.

13. Links to other sites

Our website may link to external sites we do not control. Their privacy practices are their own.

14. Complaints

If you have a privacy concern or complaint, please contact us first. We will respond promptly.

Email: admin@mobiledisabilityphysio.com.au
Phone: 03 9512 1246

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au | 1300 363 992.

15. Changes to this policy

We may update this policy from time to time. The latest version will be posted on our website with the “Last updated” date above.